Ordering & Products
What brands do you carry?
We carry genuine products from Dell, HP, Lenovo, Acer, Asus, Microsoft, and MSI, including laptops, monitors, PC components, networking equipment, and accessories.
Are your products genuine/authentic?
Yes. We source directly from authorized distributors, and all products are genuine, brand-new items unless otherwise stated on the product page.
Do I need an account to place an order?
[Confirm: do you require an account, or allow guest checkout? Most WooCommerce stores allow both — let me know and I’ll adjust this answer.]
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
[Need your actual timeframe here — e.g., “Orders typically ship within 1-2 business days and arrive within 3-7 business days” — let me know your real processing/delivery times.]
How much does shipping cost?
[Need your actual shipping rates/thresholds — e.g., free over $X, flat rate, or calculated at checkout. This ties directly to the “no shipping methods configured” issue we flagged earlier — worth locking in real numbers once that’s set up.]
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package’s progress.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be returned in their original condition with all original packaging and accessories. Opened items may be subject to a restocking fee. See our full Refund Policy for details.
Who pays for return shipping?
If an item arrives defective or damaged, we cover return shipping and replace or refund it at no cost to you. For buyer’s-remorse returns (change of mind, wrong item ordered), return shipping is the customer’s responsibility.
How long do refunds take?
Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, and payments through Stripe, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. We do not store your card details directly — all payments are processed securely through PCI-compliant payment processors.
Warranty & Support
Do your products come with a warranty?
Yes — all products carry their original manufacturer warranty (e.g., Dell, HP, Lenovo). Warranty claims are handled directly by the manufacturer according to their terms; contact us if you need help identifying the right manufacturer support channel.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery with your order number and photos of the damage, and we’ll arrange a replacement or full refund at no cost to you.
Contact
How can I reach customer support?
Email us at [email protected], call us at (888) 851-7071, or use our Contact Us page. We’re based in Franklin Square, New York.
