RETURN POLICY

Last updated August 26, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

S&S retailers Inc
Attn: Returns
RMA #
735 patterson ave
Franklin square, NY 11010
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 15% restocking fee will be charged for all returns.
  • Returns must be requested within 30 days of the delivery date.
  • Items must be returned in their original condition, including all original packaging, accessories, cables, manuals, and free gifts included with the purchase.
  • Opened items are eligible for return but may be subject to a restocking fee of up to 15% of the item’s purchase price (adjust this percentage to whatever you actually charge).
  • A valid proof of purchase or order number is required for all returns.
  • Defective or damaged items: if a product arrives defective or is damaged in transit, we will replace it or issue a full refund at no cost to the customer, including return shipping. Damage must be reported within 48 hours of delivery.
  • Buyer’s remorse returns (change of mind, ordered wrong item, etc.): return shipping costs are the customer’s responsibility.
  • Refunds will be issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item.
  • The following items are non-returnable: opened software or digital license keys, custom-configured or built-to-order systems, and gift cards.
  • Items returned without prior authorization, or returned after the 30-day window, may be refused or subject to a reduced refund at our discretion.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

8888517071
[email protected]